We know you're going to love our fantastic selection, super-low prices and exceptional customer service. That's why we're proud to stand behind our products and offer you a 100% satisfaction guarantee.
If for any reason you are not 100% satisfied with your purchase, you may return the undamaged item in its original condition within 30 days from the ship date for a full refund (excludes any shipping fees from the original transaction). Custom-made orders may be non-refundable or eligible for partial refund only.
30 Day guarantee does not apply to orders outside the United States.
Free 30 Day Returns (45 day returns available for any purchases made between 12/1/16 - 12/22/16)
To initiate a return, please follow the instructions below:
(1) Log in to your account (click HERE if you have an account with us. If not please click HERE)
(2) Go to "My Returns" on the left navagation bar
(3) Click on "Request new return" and follow the instructions
(4) When we receive the package, the product is inspected, checked for damages, and tested to verify authenticity. This may take approximately 7 days. Any shipping fees that may have applied on the original transaction are non-refundable. Please allow at least 2-3 business days for your credit to appear on your statement after the credit has been processed.
Free 90 Day Exchanges
Within 90 days of the ship date, customers are eligible for the following services:
(1) Free exchange for the same product in a different ring size (if applicable) or for a product of equal or lesser value.(excludes custom orders).
(2) Free ring sizing (limited to the ring’s sizing capacity).
(3) Free refinishing. Includes cleaning, polishing and rhodium.
To initiate an exchange or maintenance order, click HERE if you have an account with us. If not please click HERE and follow the instructions
After 90 days, general sizing and maintenance orders are still free, but the customer is responsible for all shipping fees. Please contact customer service via email Info@kobelli.com or by phone 1(800) 432-3222
Maintenance & Repairs
While we don’t offer a Warranty, all customers are eligible to send in their Kobelli jewelry every six months to a year for tightening, refinishing or cleaning free of charge. Customers are only responsible for the shipping charges. We also offer low-cost pre-paid labels to customers who would like to save on shipping. If additional repairs are needed, we can take care of them at very reasonable rates; please contact us at email@example.com or (800) 432-3222.
We usually respond to emails within 24 hours excluding weekends and holidays.
(800) 432-3222 Monday - Friday, 9am - 5:45pm Pacific Time.
Customer Service representatives are standing by to assist you. Please be patient when calling, as our representatives may be assisting other customers. If we miss your call, please feel welcome to email us instead.
Live Chat Support
Monday - Friday, 9am - 5:45pm Pacific Time. Closed between 12:45pm to 1:45pm.
Customer Service representatives are standing by to assist you. You can contact us from the bottom left live chat widget on the screen. If we miss you, please feel welcome to message us and we will get back with you shortly.